FaQs. General Information

What is the minimum I can order?

UB Corporate has no minimums on our Ladies, Men’s and chef wear corporate clothing and footwear ranges. MOQ’s apply to custom made items as well as disposable medical products and any specific outsource products.

Do you have other colours available?

Men’s & Ladies Corporate suiting is only available as per the offering on this website. Men’s and ladies’ corporate shirts and blouses are available in colours on request, however, may be subject to minimum quantities depending on your enquiry.

Men’s & Ladies corporate footwear:

This is only available in black as per the website however, we are can supply other colours on request subject to minimums. Please enquire with our Corporate Team by email.

What fabrics are used for corporate clothing?

Ladies suits are manufactured in a 2-way stretch poly/viscose.

Men’s suits are manufactured in Poly viscose suiting.

Men’s and ladies’ shirts are manufactured in poly/cotton.

Ladies blouses are manufactured in a variety of 100% polyester or poly/viscose fabrics depending on fabric design chosen. Please contact our Corporate Team by email with your requirements.

Is clothing machine washable?

All ladies clothing is machine washable I washed separately on a delicates cycle. Please do not mix colours with whites. Men’s clothing: trousers waistcoats and shirts are machine washable. Blazers and Formal suit Jackets must be drycleaned.

What areas do you service?

UB Corporate can service customers throughout South Africa and the SADC region.

How do I choose my size?

If you require fittings, UB Corporate will arrange fittings for groups of people, ie staff/employees at a company. Please identify this on your request for quotation.

For individual purchases, we recommend you utilise the size charts below:

What is the turnaround time?

Most items in the ladies and men’s corporate range are available approximately 7 – 10 days after receipt of your order and payment thereof.

If you require branding, delivery dates will be extended for this service and quoted accordingly.

Footwear delivery times will be quoted on receipt of your order. All orders are based on stock availability at the time of your order.

What is an ‘on-seller’?

You would qualify as an on-seller if you took orders from a 3rd party and placed these orders with UB Corporate. You would then be responsible for purchasing the products from UB Corporate at a discounted price and selling them on to your customer at the recommended selling price. You, as an on-seller, would be responsible for billing your customer from your company/entity.

How long are the ranges available for continuity?

UB Corporate endeavours to maintain the corporate ranges in the same colours, fabrics and styles to provide ongoing continuity to our customers. This is heavily dependent on the continuous supply of fabrics for clothing and the continuous manufacture of footwear by our factories located in South Africa and abroad.

Under the current COVID pandemic, there may be restrictions on certain fabric or product lines, where substitution may be necessary, however, this will be advised to our customers on request for quotation.

Terms and Conditions


The UB Creative online shop can be accessed at www.ubcreative.co.za, related mobile sites and applications (“the site”). The site enables buyers to shop for items including clothes, shoes and accessories by selected local and international brands (“the products”) online and have them delivered door-to-door within South Africa. The site also caters for wholesale customers which will be provided with specific login codes upon approval of their application. Visitors may view the products online however will require to register for an account should they want to purchase any products from the site.

Legally binding agreement

All users who enter the site recognize that they have read the terms and conditions (“T&Cs”) and have thereby agreed to be bound to those T&Cs. Acceptance of the T&Cs set out below constitutes a binding legal agreement between UB Creative (Pty) Ltd (“UB Creative”) and the user, which agreement shall govern the use of this website. Where you do not understand a particular clause in the T&Cs the responsibility is placed on you to ask UB Creative to explain the relevant clause before accepting the T&Cs. Should the user not accept the T&Cs, the user must immediately stop accessing or using the site.

With whom are you entering into a contract?

The site is owned and run by UB Creative (Pty) Ltd, registration number 2013/002802/07, a company incorporated in the Republic of South Africa (herein after referred to as “UB Creative”).

Preliminary notices in terms of the consumer protection act, 2008

  • In terms of section 22(1) of the consumer protection act, 2008, this website’s terms and conditions are drafted and displayed in plain language.
  • If you do not understand the content, significance and import of any of the provisions of this website’s T&C’s, please contact UB Creative on 011 615 3472 or email info@ubcreative.co.za.
  • Your attention is drawn to certain terms and conditions contained herein which constitute or have the effect of being:
    • limitations of risk or liability in favour of UB Creative as the supplier of the goods or services offered for sale or use on this website;
    • assumptions of risk or liability by you, the user;
    • indemnities in favour of UB Creative; or
    • an acknowledgement of certain facts by you, the user.
  • such terms and conditions are highlighted in capital letters.

Definition and Interpretation

  • In this agreement, the following terms will have the meanings assigned to them in this clause:
    • ‘’CPA’’ means the Consumer Protection Act, 2008, as amended from time to time;
    • ‘’ECT Act’’ means the Electronic Communications and Transactions Act, 2002, as amended from time to time;
    • “Intellectual Property Rights” means all patents, trademarks (registered or unregistered), service marks, design rights, copyright, trade or business names, know-how, confidential or proprietary information, databases, software or code, or any changes or additions thereto (if any) and other similar rights or obligations, whether or not registerable, registered or application for registration thereof has been made in any part of the world;
    •  ‘’UB Creative” means UB Creative (Pty) Ltd, trading as UB Creative;
    • “you/the User/client” means any person accessing and using this website;
    • ‘’user account’’ means a profile created by a User on this website, which can be accessed by a user by inputting their username and password as either a private client, shop or onseller;
    • “Shop or Onseller” collectively means any user who purchases UB Creative products at a reduced rate for the sale to the end consumer at the elected shop or onseller mark-up.
    • “user agreement” means the binding agreement constituted by the User’s acceptance of the terms and conditions contained herein, as amended from time to time;
    • “User Generated Content” means any information submitted by a user such as the users details or company details as is required for the creation of an account, submission of an enquiry or application to UB Creative’s wholesale functions;
    • ‘’username’’ means the unique identifier created by a User to enable this website to identify him or her when he or she wants to access their user account;
    • “Website” means the website found at www.ubcreative.co.za, and includes any sub-pages, content, display elements and other components making up the website, but excludes any links to external websites not associated with UB Creative;
  • Any reference in this user agreement to:
    • the singular includes the plural and vice versa;
    • ‘’person/s’’ includes natural and juristic person/s;
    • any one gender includes the other genders;
  • Clause headings have been inserted for reference purposes only and must not be taken into account when interpreting this user agreement.
  • Terms not specifically defined in clause 5.1 will be given their normal grammatical meaning, and any terms, acronyms, or phrases known in the information communication and technology industry.
  • Any reference to ‘’days’’ means business days, which excludes Saturday, Sunday and South African public holidays.
  • When calculating any number of days for the purposes of this user agreement, the first day must be excluded and the last day of the relevant interval included, unless the last day is not a business day, then the last day will be the next succeeding business day.
  • If the due date for performing any obligation or exercising any right in terms of this user agreement is a day which is not a business day, then the due date will be the next business day.
  • No provision in this agreement must be interpreted to the disadvantage of a party because that party introduced or caused that provision to be included in this user agreement.
  • The word “include” means “include without limitation”.
  • A requirement that any request, claim, demand or other communication made in terms of this user agreement must be in writing will be met it is in the form of a data message as defined in the ECT Act, and is accessible in a manner usable for subsequent reference.
  • All amounts quoted on this website include value-added tax (VAT), unless explicitly stated otherwise.

Disclosure of information in terms of section 43 of the ECT Act

The following information is disclosed in terms of section 43(1) of the ECT Act:

  • Website owner: UB Creative (Pty) Ltd, trading as UB Creative, a private company with limited liability duly incorporated in South Africa with registration number: 2013/002802/07.
  • Registered business address: 49 Oxford road, Kensington, Johannesburg, 2094
  • Physical address: 49 Oxford road, Kensington, Johannesburg (at which address UB Creative chooses as its domicilium citandi et executandi)
  • Contact Number: 011 615 3472
  • Email address: info@ubcreative.co.za
  • UB Creative is not a member and/or does not subscribe to any self-regulatory or accreditation bodies.
  • UB Creative does not subscribe to any code of conduct.

No Offer

Users should regard nothing contained in this website as an offer but rather as an invitation to do business.

Access and use of the Website

  • Subject to your compliance with these terms and conditions, UB Creative grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of this website and the content published herein
  • Unless permitted via UB Creative’s wholesale platform, this license does not entitle you to resell or otherwise make commercial use of this website or any content published therein, including any product listings, descriptions, or prices; or to create any derivative use of any content published herein.
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visit to this website and/or other sites on the internet.

Availability of this Website

  • UB Creative is entitled, without any liability, at its sole discretion, and without any notice, to refuse, limit, suspend or interrupt access to the website or any part thereof, for any reason whatsoever
  • UB Creative reserves the right to prevent or prohibit any User from accessing or using the website as a result of any contravention by the User of these terms and conditions, or for any other reason valid in law.

User warranties when accessing Website

Users warrant that they shall not, when accessing and using this website:

  • intentionally access or intercept any data contained in this website without authority or permission;
  • interfere with any data contained in this website in such a way which causes such data to be modified, destroyed or otherwise rendered ineffective;
  • take any action that imposes or may impose an unreasonable or disproportionately large load on the UB Creative web servers and/or which impairs the functionality of the website;
  • use any device or computer program which is designed primarily to overcome security measures used on this website to protect data, or perform any act with regard to a username, password, access code or other similar data with the intent to unlawfully utilise such item to gain access to or interfere with data on this website;
  • copy, reproduce, reverse engineer, modify, create derivative works from, distribute, or publicly display any content (except for user generated content) from the website without UB Creative’s prior written permission;
  • make use of the website to collect, harvest or otherwise obtain personal information relating to other users;

UB Creative may, in its sole discretion, refuse further access or use of the website to any person who contravenes the provisions of clause 10.1

The acceptable use provisions contained in this clause may be in addition to any further acceptable use provisions relating to any specific services offered by UB Creative.









In the event that any provision of these T & C’s is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these T & C’s, such determination shall not affect the validity and enforceability of any other remaining provisions.


  • UB Creative shall take all reasonable steps to protect your personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
    UB Creative may electronically collect, store and use the following of your personal information:

    • name and surname;
    • birth date;
    • gender;
    • country of residence;
    • closest city;
    • e-mail address;
  • UB Creative collects, stores and uses the above-mentioned information for the following purposes:
    • to greet you when you access the Site;
    • to inform you of any changes to these T&C;
    • to inform you of facts regarding purchases made by you, including relating to delivery of Products;
    • subject to your consent, to inform you of other facts relating to your access and use of the Site;
    • subject to your consent, to inform you about competitions and special offers from UB Creative and/or its partners / affiliates;
    • to compile non-personal statistical information about browsing habits, click-patterns and access to the Site;
    • to verify your identity when transacting with UB Creative; and
    • to ensure that the Products are received by the addressee.
  • Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings. You may elect not to receive any communications from UB Creative and/or its partners / affiliates upon entry of the site.
  • UB Creative may collect, maintain, save, compile and share any information collected from you, subject to the following provisions:
    • UB Creative shall not disclose your personal information unless you consent thereto or unless require for the purposes of any legal process;
    • UB Creative may compile, use and share any information that does not relate to any specific individual; and
    • UB Creative owns and retains all rights to non-personal statistical information collected and compiled by UB Creative.
  • You acknowledge and agree that certain personal information (i.e. your full names, delivery address, email address, and contact number) will be disclosed to the courier company as is used from time to time to enable delivery of products purchased by you.

Changes to T & C’s

  • You can review the most current version of the Terms of Service at any time on this site.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these T&C’s by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these T&C’s constitutes acceptance of those changes.

Products and availability

  • All items are limited and UB Creative will make all reasonable attempts to ensure that all items are labeled as sold out when stock runs out. Should UB Creative not be able to fulfill a paid order at the advertised price because stock is not available due to an error, UB Creative will either reimburse you for the value paid for the product or provide you with instore credit at your choosing. Please see UB Creative’s Delivery and Returns Policy for further information and kindly take note that it forms part of UB Creative’s T&C’s.
  • Should an order not be fulfilled as a result of a stock shortage, UB Creative makes provision for the following:
  • UB Creative will notify you of the stock shortage in relation to your order via email. You may then respond with whether you want a refund or store credit to the same amount paid for a different product. Where a refund is requested, we kindly request that you include your banking details upon which the refund will be paid into the same credit card facility or debit facility.

Purchasing and Contracting with UB Creative

  • The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
  • In order to make any purchase on UB Creative you must first fill in an online registration form requiring your name, email address, physical address, a telephone number, a password and an email address.
  • Upon completion of the above you may then proceed to select an item and place the item in the cart.
  • A contract of sale (“sale”) will only take place between you and UB Creative upon submission of the online form, submission of the online order in the shopping cart and finally upon payment being received in UB Creative’s bank account.
  • A product on the site cannot be reserved by placing it in the cart and does not amount to a “sale”.
  • Should the product be sold out after being placed in the cart, UB Creative may remove such an item. UB Creative is indemnified from all responsibility should such products be unavailable after being added to the cart when trying to complete a sale.
  • After payment is made a tax invoice and delivery note can be made available upon request.
  • your order history will be available under the “My Accounts” and “Orders” tabs.

Sales records

Complete records of each transaction between you and UB Creative are kept on site for the duration that your account is open with us. You may view and print out these records while your account is open in “My Accounts”.

Making a payment

  • There are two available methods of payment:
    • Payment via the PAYFAST payment portal available to all retail clients after they have signed-up using a VISA or MASTERCARD credit or debit card.
      • UB Creative accepts payments made by Visa and MasterCard Credit Cards as well as debit cards that have been activated for online purchases. Upon placing an order, the payment and transaction details are presented to the bank for authorisation of the purchase amount.
      • All credit card transactions on the site are protected by Extended Validation Secure Socket Layer encryption with 256-bit encryption and 3D secure systems for all credit card transactions via the Payfast portal offering the highest level of encryption available for sensitive information.
      • Where authorisation is obtained, payment is immediate. Where authorisation is denied, the order is cancelled. By accepting these T&Cs you confirm that you have sufficient funds in your credit card or debit card account for the payment of the purchase price and all other relevant costs and are duly authorised to use the credit card or debit card.
    • Payment directly into the UB Creative account via EFT upon a request for quotation which is available to both retail and onseller clients.
      • When the option for “request a quotation” is selected in the checkout page, UB Creative will send a quotation to the user. This option may contain additional expenses such as the request for fitting and/or branding should the client have selected this option.
      • Upon receipt of the quotation, the user must give written notification of acceptance of the quotation.
      • Upon acceptance of quotation, UB Creative will send the user a tax invoice payable in full to the bank account elected by UB Creative.
      • Where the user requests fitting and/or branding and has accepted the quote in its entirety inclusive of the additional charges for the fittings and/or branding, UB Creative will send a pro-forma invoice with a 50% deposit payable upon reciept with the balance payable prior to delivery upon receipt of a final tax invoice.

Products on Sale and Specials

UB Creative may put limited items on sale from time to time and as such will undertake to the best of its abilities to remove limited items once the sale ends or when items on sale have sold out. Where the item on is not removed for being out of stock, UB Creative will reimburse you for the value paid for the product.


  • The price of each product is as provided on the product information page (“the product page”) on the site.
  • There are only 3 product prices available on the site at any given time:
    • Retail Price (“RP”);
      • This price is available to all users upon entry of the site. UB Creative reserves the right to change the RP over the course of the season or as it requires.
    • Discount Price (“DP”); and
      • When UB Creative is having a sale, or is running a discount on specific products on the site the discount price is shown on the product’s product page, as well as the RP. The DP will be shown in bold and the RP will be shown crossed out and faded alongside it.
    • Onseller Price (“OP”)
      • The OP will only be available to users who have filled out the shop / onseller application form and which application form was vetted and confirmed by UB Creative and the user receives special log in details.

Onseller, Shop or Agent application to OP price access

  • The OP is available only to certified and vetted onsellers, agents or shops.
  • The Onseller must fill out the Onseller application form available on the site in the “Are you a Shop or Onseller” tab.
  • Once the application is complete and submitted it will be sent to a UB Creative representative for review and certification.
  • Should the application be successful, UB Creative will send the successful Shop, Onseller or Agent their specific login details.
  • The Shop, Onseller or Agent may then login with the provided login details.
  • No Payments via the Payfast payment portal may be accepted when logged in as a Shop, Onseller or Agent. Client may only select the “Request for quotation” option at checkout.
  • Only orders on 15 (fifteen) items or more may be considered when ordering as a Shop, Onseller or Agent.
  • Upon reciept of Shop, Onseller or Agent login details you agree and guarantee that the username and password given to you by UB Creative for use to log in to your Shop / Onseller account is for your personal use only, and will not be passed on to any third party.


  • Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and UB Creative on any matter provided for in, or arising out of these T&C’s, and not resolved through the Customer Relations Department of UB Creative, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. The expedited arbitration rules may be downloaded from https://www.arbitration.co.za/downloads/expedited_rules.pdf
  • UB Creative elects as address for all purposes regarding these terms and conditions, whether for legal notices or serving of other communication documents of any kind, the following address:
    • 49 Oxford Road ,Kensington, Johannesburg, 2094, Tel: 011 615 3472
  • Please send an electronic copy to info@ubcreative.co.za conjunction with the physical copy.

Terms and Discontinuation

These terms and conditions take effect from the first date of publication and continue indefinitely. They may be revised by UB Creative for as long as the website continues to operate. UB Creative reserves the right to terminate these terms and conditions and close down the website at any time subject to processing all unprocessed purchases.

Fittings and/or Branding requests

  • Where the user requires fittings and/or branding, such a request must be placed at the checkout page and the “Request a Quotation” option must be selected.
  • Upon receipt of the order UB Creative will contact the user for the specifics of their fitting and/or branding request.
  • The relative charge for the fitting and/or branding request will be applied to the quote and must be accepted by the user.
  • A proforma invoice will then be sent to the user which requires a 50% deposit in order to process their order.


  • Where fittings are requested, the user must properly indicate the following:
    • Date and time on which the fittings are to be held;
    • Amount of people or employees to be fitted; and
    • Provision of an exact address of a suitable venue or facility where fittings may conducted.
  • Should the agreed date, time and or address change, such a change must be indicated no less than 1 (one) business day prior to the previously agreed date, time and address.
  • Should the fitting agent not be able to conduct the fittings due to the fault of the user despite having arrived at the previously agreed address, date and time without one business days prior notification from the user that such pre-arranged times and addresses have changed, the user will be liable for the callout fee.
  • All fittings will be conducted professionally and accurately.
  • Time frames booked for fittings must allow sufficient time for the fitting agent to give sufficient attention for individual fittings and processing of orders.
  • Any special measurement garment will be charged at an additional premium to the standard price.
  • Where fittings have been conducted, all users / clients ordering at the fitting must fill out and sign an order form.
  • Signature of the order form serves as proof and confirmation of the users / client’s order.
  • Where an order was correctly captured and signed for by the user / client during fittings but upon receipt of the product the product no longer fits the user or client or the client is dissatisfied with the product despite the product having being delivered correctly as per the order with no defect, UB Creative will endeavour to assist the user / client to the best if its abilities but will not be held responsible for any replacement or correction at its own cost, which cost must be borne entirely by the user / client.


  • Where the user requires branding and requested a quotation, UB Creative will then send a branding sheet which must be filled out and sent back to UB Creative together with an attachment of the artwork required for the branding.
  • Once the artwork is ready UB Creative will send the user / client the final embroidery or print for approval.
  • Once the embroidery or print is approved in writing, UB Creative will proceed with branding on the garment.
  • UB Creative will not be held liable for any costs arising from any changes requested by the user / client after the acceptance of the embroidery / printed sample.
  • Where a product has been branded for a user / client, no cancellation of an order, return, request for refund or exchange of the product will be accepted unless the product was proven defective or incorrect.


  • From time to time we may release, at our sole discretion, Coupons that may be used on the site, which UB Creative will send to you by email. UB Creative does not accept liability for errors in the email address of the coupon recipient. Users do not have a right to a Coupon.
  • Some products on the site may be exempt from Coupons.
  • We do not assume any liability for any loss, illegibility or theft of Coupons.
  • In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a Coupon purchase on the Site, we are entitled to close your Account and/or require a different means of payments.
  • A Coupon does not have a cash value and cannot be exchanged for cash.
  • If the Coupon credit is insufficient for your order, you may make up the difference via other payment methods.
  • A coupon may have any one of the following applications:
    • Cart Discount — a fixed discount on your whole cart,
    • Cart % Discount — a percentage discount on your whole cart,
    • Product Discount — a fixed discount on a specific product/s, or
    • Product % Discount — a percentage discount on a specific product/s
  • The above applications of the coupons will be specified in the coupons specific T&C’s.
  • The following general rules are applicable to coupons unless stated otherwise:
    • A coupon may only be applied once and may only be redeemed against the regular RP price products,
    • Only one Coupon may be used per user,
    • Coupons cannot be applied to onseller prices or discounted prices.
    • Coupons cannot be applied in conjunction with each other and may only be applied once per sale.
  • Please see the returns and delivery policy in respect of returned items purchased with a coupon code.
  • Coupons may be entered at the Checkout page.

Applicable laws

  • This site is based in South Africa (offered and controlled). South African legislation is therefore applicable to both disputes and the clauses of these T&Cs.
  • Yourself and UB Creative are subject to the non-exclusive jurisdiction of the South African courts.

Delivery and Return Policy

Place of Delivery, Time of Delivery and Delivery Fees

  • UB Creative Offers a door to door delivery service at a price dependant on your area per parcel within South Africa. Delivery time takes from 3-7 business days, unless specified otherwise, for all areas within South Africa.
  • An additional fee of R350.00 flat rate will be charged for those ordering from neighboring countries of South Africa and delivery times extend to 3-15 business days, unless specified otherwise.
  • Where a purchaser resides in any country not being South Africa or South Africa’s neighboring country, we will contact you and arrange alternate delivery.
  • UB Creative will make every reasonable effort to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, UB Creative will not be obliged to deliver products at an incorrect delivery fee. UB Creative will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.
  • UB Creative does not deliver to PO Box addresses.
  • As a buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery. Your parcel will be delivered to the address you specified in the checkout process.
  • In the case of door-to-door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
  • The courier will try once more, and if at that time there is still no person to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer. No refund will be provided on the delivery charge and an additional handling fee penalty may be charged.

Delivery Time and Delays

All deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when requesting delivery.

Should any delay in delivery times be encountered we will inform the affected client timeously.

Any UB Corporate item that is not held in stock is placed on back order for delivery within 15 working days. This delivery time is dependent on quantities ordered, stock availability and branding requirements. Where the delivery time cannot be met and needs to be extended, we will inform the client accordingly.

Complete Delivery

  • A delivery is considered complete as soon as the parcel is accepted by yourself or an individual on your behalf at your specified delivery address.
  • This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
  • It is the buyers’ responsibility to inspect the parcel upon delivery and make known any justifiable complaints. If the parcel has been damaged in any way, the buyer has the right to refuse delivery.
  • Such complaints and claims must be brought to the attention of UB Creative by calling our call center on: 011 615 3472 (Monday to Friday, 09:00 to 18:00) or alternatively you may email us on info@ubcreative.co.za.

Defective items, Returns and Reimbursement

  • If you are dissatisfied with your purchase due to a defect, incorrect product choice in respect of sizing or other reason not including a change of heart, you may return it to UB Creative within 7 days of delivery, by the same shipping method which the parcel was received. UB Creative will then have 7 days to effect reimbursement of the full value paid for the product (considering 2-3 days for money to reflect in your account) or UB Creative will supply you with store credit to the same value of the returned item to purchase an alternative item.
  • In the event of a damaged or incorrect item having being delivered, UB Creative will evaluate each case and will issue or refund or supply store credit to the same value.
  • Any charges incurred in respect of delivery for the return of a product, other than that of a defective or damaged product, will be at the expense of the purchaser.

Exchanging non-defective product(s)

  • Within 7 days of the order being delivered to you, you may exchange such a product for a different size provided that it is the exact same product and colour with the provision that such an ordered size is available. In the event that a different size of the same style and colour is not available, UB Creative will supply you with store credit to the same value of the returned item to purchase an alternative item.
  • UB Creative reserves the right not to accept any returns unless they are sent back in the original packaging, with the labels attached, an invoice supplied upon purchase and in a resalable condition. Footwear must therefore be returned in the original shoe box and such box must be securely sealed within another box.
  • UB Creative will not exchange any product which has been specifically branded for client unless the product has been proven to be defective or incorrect.
  • UB Creative will arrange for a collection of a non-defective product free of charge provided UB Creative is notified by the user to organize the collection within 7 days of receipt of the product by the user or as per the date indicated on the delivery note of the courier.
  • Any non-defective product return after the 7 day period must be organised at the user’s expense.

Returning non-defective product(s)

  • You are entitled to return a non-defective product from UB Creative within 7 days of the product being delivered within South Africa. In order to obtain a refund of the same value of the product returned it must be returned in the same manner described in the exchange policy above.
  • UB Creative will arrange for a collection of a non-defective product free of charge provided UB Creative is notified by the user to organize the collection within 7 days of receipt of the product by the user or as per the date indicated on the delivery note of the courier.
  • Any non-defective product return after the 7 day period must be organised at the user’s expense.
  • UB Creative will not accept returns of any products which has been specifically branded for client unless the product has been proven to be defective or incorrect.

Returning incorrect product(s)

  • UB Creative will make all reasonable efforts to ensure that the correct prices, images, item description and size break-downs. However, should UB Creative deliver the incorrect products to you, you must follow the following procedure:
    • Do not remove the labels;
    • If product has been removed, replaced the product in the original packaging;
    • Contact UB Creative on 011 615 3472 or Email us on info@ubcreative.co.za and inform us of the incorrect delivery as soon as possible.
  • UB Creative will then arrange for collection of the incorrect item and arrange for the item to be replaced for the correct item ordered or, in-store credit to the same monetary value of the ordered item should the originally ordered item not be available or, for the refund of the monetary value of the originally ordered item.
  • Collection of the incorrect product will be organized by UB Creative free of charge.

Returning a defective or damaged product(s)

General warranty

  • UB Creative will do its best to ensure that the products delivered are of high quality and without defect. However, if within 6 months of delivery of a product, you find that the product is defective, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by UB Creative at time of purchase), or not legally or reasonably durable (based on the circumstances and product type);
  • Kindly contact UB Creative on 011 615 3472 or email us at info@ubcreative.co.za (subject lining containing “defective product” and sales order number). We will then request that you send pictures of the defective product and will arrange for collection of the product to be checked by our quality assurance team.
  • Should the product indeed be found to be defective you may:
    • Be fully refunded;
    • Have the product replaced at UB Creative’s expense or
    • Where such product is no longer available, UB Creative may provide you with credit to the value of the defective product and exclude delivery fees on the subsequent delivery.
  • Should the product be found to not be defective and is commercially acceptable, you will not be entitled to the aforementioned remedies and instead be liable for costs incurred in respect of delivery of the product being returned to UB Creative and consequently being sent back to the purchaser.
  • A product is not considered defective if:
    • The faults/damage are a result of normal wear and tear;
    • damage arising from incorrect usage of the product;
    • where the specifications of a product, although accurately described on the site and generally fit for its intended purpose, do not suit you;
    • damage arising from a failure to adequately care for the product;
    • damage arising from negligence, user abuse or incorrect usage of the product; and
    • the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

Other Exclusions

  • Unless defective, the following may not be returned to UB Creative:
  • Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by UB Creative.


  • You may be refunded within 7 business days after the product was cleared by the UB Creative Quality Assurance team in the following manners:
    • Should you have requested store credit, such credit will reflect in your UB Creative account; or
    • Should you have paid via credit card or debit card, the refund will be processed to your card.

Refund: discount sales and coupons

  • Any item purchased on sale that is subsequently returned, only the reduced price will be refunded.
  • Any returned items previously bought where the full purchase price was paid and is now on sale, UB Creative will only reimburse the full amount paid.
  • Any purchase made where a coupon was redeemed and wish to return the product purchased, only the monetary value will be refunded as per the request, the value of the coupon will not be refunded or credited to your account.